Tat2X Help and FAQ
FAQs
WHAT IS MY SLEEVE SIZE?
When Will The Sleeve I Want Be Back in Stock?
How Do I Track My Order?
When Will My Order Arrive?
Do You Ship to My Country?
What Is Your Return/Exchange Policy?
When Will My Refund Be Processed?
How Do I Care For My Ink Armor Sleeve?
How Do I Apply Tat Skin Tape?
My Order Info
Has my order shipped and how do I track it?
We make every effort to process your order rapidly. In stock merchandise orders leave our San Diego, CA warehouse in 1 - 2 business days. After placing your order, you may click the "My Account or Login" link at the top right side of our site to check your order's status. You will receive a shipment confirmation email (with tracking information) when your order has shipped.
International Customers, the US Post Office does not offer tracking with USPS First Class International Mail delivery. International tracking is only available for Canadian customers through USPS Priority Mail Canada.
When Will The Sleeve I Want Be Back in Stock?
If the product you want is currently out of stock we apologize. We are a small business and we work hard to make sure your tattoo cover up sleeve is always in stock. If your sleeve is out of stock rest assured that we are working on the next batch.
We also post product and inventory updates on our Tat2X Facebook Fan Page which we encourage all of our customers to join.
My order never arrived. What next?
Click the "My Account or Login" link at the top right side of our site to track your order status. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If the shipping company is unable to locate your package and assist you, please contact our customer service team for assistance.
An item is missing from my shipment.
You will find a comment on your packing slip for any back ordered items. We will contact you to discuss your options for the backordered item(s). If there's no comment on the packing slip, please contact our customer service team for assistance.
How much is sales tax?
Sales Tax? You only have to pay the 8% sales tax if your shipping address is in California.
My Account
How do I create an account?
1) Click the "My Account or Login" link at the top right hand side of our site.
2) Enter your email address.
3) Select "CONTINUE" below the side that says "NEW CUSTOMERS".
Then simply follow the prompts to complete setting up your account. Be sure not to enter special characters for your name or address. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "My Account or Login" link at the top right side of our site to edit your account information.
What are my payment options?
Credit Cards: Master Card, Visa, American Express and Discover. Please note that we will not ship your order until we receive payment from you. Be sure not to enter special characters for your name or address.
Paying online with a credit card is easy and safe. Our secure server encrypts all submitted information!
I forgot my password.
Click the "My Account or Login" link at the top right side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Tat2X Worldwide Shipping Information
Do you ship to my country?
We ship our products worldwide to the following countries: Aruba, Australia, Austria, Bahamas, Belgium, Bermuda, Brazil, British Virgin Islands, Bulgaria, Canada, Channel Islands, Chile, Croatia, Curacao, Cyprus, Czech Republic, Denmark, England, Finland, France, Germany, Greece, Guam, Holland, Hungary, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Lithuania , South Korea, Latvia, Malta, Mexico, Netherlands, New Zealand, Northern Ireland, Norway, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Romania, Saint Martin, Scotland, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Tanzania, Thailand, United Arab Emirates, United Kingdom and Wales.
If your country is not listed and you would like to purchase our products, please contact us. We will make every effort to add your country to the list.
Side note: We also sell Ink Armor through Amazon Prime.
When Will My Order Arrive?
Once your order ships, orders shipped via USPS typically arrive within 2-5 business days. Alaska and Hawaii orders typically arrive within 5-10 business days. International orders typically arrive within 10-15 business days. However, International shipping times can vary because of customs regulations in each country.
How Much Much Shipping Cost?We offer affordable shipping options (including Alaska, Hawaii, Puerto Rico and FPO/APO, International) that are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Shopping Cart or Checkout page where you will be offered Shipping Method choices and their prices.
International Delivery Duties & Customs:Once your package has been given to the shipper, the International customer assumes all responsibility for shipping. Complete package t racking is not available for international orders. Tat2X.com does not calculate duties and taxes for orders shipping outside the U.S. Duties and taxes, if imposed on your order; are due at time of delivery (these charges are not calculated during checkout and are not collected by Tat2X, LLC). Please consult your local customs office for more details about duties and taxes.
When Will My Order Ship?We make every effort to process your order rapidly. In stock merchandise orders usually ship within 1 business day from our San Diego, California warehouse. After placing your order, you may click the "My Account or Login" link at the bottom left side of our site to track the status of your order. You will receive a shipment confirmation e-mail when your order has shipped and tracking information will typically be available within 24-48 hours of shipment.
NOTE: Tat2X, LLC can not assume responsibility for UPS, USPS or Fedex shipping delivery times. Shipping charges are non-refundable.Discounts
How do I use a discount code?
After adding items to your cart, click the "Cart" link at the top right hand of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your discount / coupon code.
Wholesale Inquires
Did you know that we offer excellent Tat2X reseller opportunities?
If you are looking to help your customers protect their tattoos from the sun or be in compliance with a "No Visible Tattoo" policy at their job, you have come to the right place. Tat2X is proud to offer the only high quality cover up sleeves that are Made in the USA. Many of our customers would like to shop at a local retail store and we would love to send you some business!
We offer competitive wholesale discounts and a $100 minimum order requirement for our Tat2X wholesale discount accounts. The sign-up process is simple. Visit our discount web site and register now by clicking this link:
DISCOUNT REGISTRATION FORM
A current business license and tax id number are required. We will follow-up with you as quickly as possible (usually within 1 business day). If approved, you will be able to order through our online discount store.
Tat2X has quite a few customers in the law enforcement, public safety, armed services, health care, security and hospitality industries. Tat2X reseller opportunities also include quantity discounts for larger orders and flexible packaging options. Tat2X wholesale inquiries are handled on a case by case basis and we would love to discuss a plan that works for your business!
Tat2X Return & Exchange Policy
Returns & Exchanges
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your return of new (unworn/unwashed) or defective merchandise within 30 days of purchase. Tat Skin Concealer, Aftercare products and opened rolls of Tat Skin Tape are non-returnable. Refunds do not include shipping costs and are adjusted for any discount codes used.
To help us process your return as quickly as possible, please enclose the original packing slip with your item(s) and the reason for your return. Once we receive the return item we’ll refund your credit card.
Note: Large purchases of 10 sleeves or more will be subject to a 20% restocking fee if returned.
When Will My Refund Be Processed?
It will take your bank 3 to 5 business days to process your refund after we have processed your return.
Here’s the address returns should be sent to:
Tat2X - Returns
1940 Garnet Ave., Unit 250
San Diego, California 92109
Please allow 2-4 business days for the processing of your refund once we receive your returned item(s). Any refund will be applied to the credit card you used to make your original purchase. The USPS will not ship First Class Mail in a Priority Mail Package.
We strongly urge our customers to spend time looking at the sizing information on each product page. Tat2X does not cover the cost of shipping the item back to us for an exchange or return.
Exchanges
The fastest way to get what you want is to send us the return item and place a NEW order for the item(s) you would like instead. We will credit your account once the return has been received. Another option is a direct exchange which may take us longer to process for you. Direct exchanges are only allowed for products of equal value. We will cover the cost of shipping the exchange item back to you. Direct exchanges are not available for international orders. If you feel that you have received the wrong product, please send us an email by Clicking Here.
Note: Our San Diego warehouse is a secure facility. Returns and exchanges will not be accepted at this location in order to protect the privacy of our customers. Returns and exchanges will only be accepted through the mail.
Ink Armor Buyer's Guide
What is My Sleeve Size?
You'll get the best fit by checking out your sleeve's size chart below and measuring your arm or leg:
Full Arm Sleeve3/4 Arm Sleeve
Half Arm Sleeve
Forearm 9 in. Sleeve
Forearm 6 in. Sleeve
Wrist 3 in. Sleeve
Full Leg Sleeve
Lower Leg Sleeve
Calf Leg Sleeve
Ankle 6 in. Sleeve
Ankle 3 in. Sleeve
If you are in-between sizes, pick the smaller size as our sleeves will stretch comfortably.
Ink Armor sleeves are labeled with a universal size (i.e.. F ARM ML / F LEG XSS), since our sleeves are designed to be used for both interchangeably (ie. medium/large arm sleeve is the same as a x-small leg sleeve).
If you still need further assistance, please send us an email by Clicking Here with your measurements and we will try to help you.
How do you wash Ink Armor?
Taking care of your Ink Armor sleeve couldn't be easier! Just machine or hand wash cold, lay flat and air dry. Do not put in dryer. Ink Armor sleeves will air dry quickly because of the fabric blend we use. Proper care of your sleeve will help it maintain its appearance and its elasticity.
Ink Armor - Made in the USA
Tat2X feels strongly about helping to preserve American manufacturing and we proudly make our high quality Ink Armor tattoo sleeve covers in the USA! When you put on an Ink Armor cover sleeve you can feel the difference. We use the best fabric and stitch every sleeve with care. Our sleeves are tagless with a flat inseam for optimum comfort. This quality means your sleeve will last longer, saving you your hard earned money! California Garment Manufacturing Registration Number GA 139954-1.
Who uses Ink Armor? Just for tattoos?
Ink Armor tattoo cover-up sleeves were originally designed to help people with tattoos comply with "no visible tattoo" policies at work. Ink Armor also provides excellent sun protection (UPF 50+) from harmful daytime rays!
In terms of professionals that need to cover their tattoos at work, we have customers from all walks of life including: police officers, nurses, chefs, firefighters, delivery drivers, hospitality workers, gardeners, teachers, students, coaches, DEA agents, bartenders, hotel staff, professors, retail sales representatives, day care workers, librarians, administrative assistants and members of the military just to name a few. We also sell Ink Armor sleeves at our sister site iM Sports because athletes have found they are excellent for providing mild continuous compression.
Who else wears our Ink Armor sleeves? Skin cancer survivors, accident victims with scars, burn victims, medical patients with PICC lines , people who need sun protective clothing, basketball players, baseball players, athletes working out, musicians as guitar sleeves, cyclists, truckers as driving sleeves, hikers, bikers, hunters, fishing enthusiasts, golfers, costume players and many others have found a use for our Ink Armor cover up sleeves. We are very grateful to have such fantastic customers. We are also proud to be able to help people keep their jobs , protect their ink and preserve their skin. Check out our new rainbow collection dedicated to helping people celebrate diversity.
Be sure to visit our sister site iM Sports and see how Ink Armor also works as a sports compression sleeve!
Tat Skin Buyer's Guide
Tips for the best Tape adhesion
1. Skin Prep: Your skin should be clean and dry. Completely remove lotion, dirt, oils or excess hair (rubbing alcohol works well). If in humid climate, apply tape indoors to ensure moisture does not interfere with adhesive while it sets. Clip excessive hair to 1/8 long for better adhesion.
2. Time Prep: Apply Tat Skin at least 30 minutes before athletic activity or showering. An hour is optimal.
3. Round All Corners: When cutting Tat Skin make round cuts. Round corners stay on skin longer and reduce fraying of the tape.
4. Remove Backer Paper: Rip the paper on the back of Tat Skin to remove for application. Only remove as needed for application dont touch the sticky side of the Tat Skin tape.
5. Tat Skin Placement: Apply directly to skin (not on other pieces of Tat Skin tape) for stronger and longer lasting applications. Hold down the Tat Skin in place for approximately 10-15 seconds.
6. Activate Adhesive: Use the waxy side of the backer paper to rub vigorously around all areas of the Tat Skin tape. Heat created from this friction rub activates the adhesive.
Tips for best Concealer results
Step One: Cleanse
First things first, you'll want to cleanse the area. Our Tat Skin Botanical Cleanser is a great mild foaming solution that's made with natural ingredients that are perfect for prepping your skin.
Step Two: Moisturize
Apply our Tat Skin Moisturizer to ensure a smooth concealer application. Work it into your skin thoroughly and allow to dry.
Step Three: Apply Concealer
Apply Tat Skin Concealer over your tattoo using our Tat Skin Detail Brush. To get maximum coverage with minimal hassle, you can also "press" the concealer on with a small makeup sponge (don't lift it), rock the sponge gently back and forth. This will evenly apply our concealer onto your skin. You can also use our Tat Skin Blending Brush to fade our concealer around the edges of your tattoo. Let the concealer dry completely before applying additional layers. Reapply as needed using the "Rock and Roll" technique outlined above to achieve complete coverage.
Additional Information
Do you have retail stores?
No, we only sell online, which allows us to provide you with exceptional value. We do offer expedited shipping for emergency situations. If you would like to see our Ink Armor tattoo cover sleeves sold locally encourage your neighborhood retailer to carry our sleeves or email us directly by Clicking Here.
How do I contact you?
The fastest way to get assistance is by email. If you prefer to call us, please leave a detailed message and we promise to return your call within one business day.
Email: Click Here
Phone: 888.277.8820 (Mon - Fri, 9AM to 4PM PST)
We look forward to hearing from you!
